Tribal Privacy Policy

Effective Date: Jan 1, 2025

1. Introduction

Tribal ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Tribal chat application ("the App"). By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Information You Provide to Us:

Account Information: When you create an account, we may collect your name, email address, and other profile details.
Messages: We store the messages you send and receive to enable key features such as search, Instant Answers, and notification management.
Preferences: Information about your notification and topic preferences.

b. Automatically Collected Information:

Device Information: We collect details about the device you use to access the App, such as your operating system, browser type, and IP address.
Usage Data: Information about how you use the App, including features accessed and time spent.

c. Third-Party Information:

If you integrate third-party services with the App, we may collect information from those services as permitted by their privacy policies.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the App.
Personalize your experience based on your preferences and usage.
Deliver notifications and manage their priority levels.
Enable features like Instant Answers by analyzing message history.
Respond to customer support inquiries.
Ensure security and prevent misuse of the App.

4. How We Share Your Information

We do not sell your information to third parties. We may share your information in the following circumstances:

With Your Organization: If your account is linked to an organization, your data may be visible to administrators of that organization.
Service Providers: We may share information with trusted third-party service providers who help us operate the App, such as hosting providers and analytics services.
Legal Obligations: We may disclose your information if required by law or if we believe it is necessary to protect our legal rights or prevent harm.

5. Your Data Choices

Access and Correction: You can access and update your account information at any time through the App settings.
Data Export: You may request a copy of your data in a portable format.
Deletion: You can delete your account and associated data by contacting us at ceo@tribalkb.online. Note that some data may remain in backups or logs for legal or security purposes.

6. Security

We use industry-standard measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as necessary to provide the App and comply with legal obligations. Messages and associated data may be retained to enable Instant Answers and other features unless you request deletion.

8. International Data Transfers

If you access the App from outside the United States, your data may be transferred to and processed in the United States or other countries with different data protection laws.

9. Children’s Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy within the App or by other means.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ceo@tribalkb.online

By using Tribal, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.